Refund & Cancellation Policy
Effective Date: January 1, 2026 • Last updated: August 2026
Full refund on unused credit packs within 14 days of purchase with no questions asked.
If an AI generation fails due to upstream API timeouts, your slide credit is automatically restored.
Cancel recurring subscriptions in 1 click from your profile. Retain full access until cycle end.
1Overview & Customer Commitment
At DeckCraft AI, we strive to provide the most reliable, high-fidelity AI presentation studio available. We believe in 100% transparent pricing with zero surprise charges or difficult cancellation loops. This policy details how subscription cancellations, credit pack refunds, and failed generation reimbursements operate.
2Subscription Plans & Cancellation
- One-Click Cancellation: You can cancel your Pro, Team, or Enterprise subscription at any time by navigating to your Profile & Billing Portal. There are no cancellation penalties or hidden fees.
- Access Period: Upon cancellation, your recurring billing stops immediately. You will retain full access to your plan features, existing decks, and allocated monthly credits until the final day of your current billing period.
- No Pro-Rated Partial Cycle Refunds: Monthly and annual subscription periods are charged at the beginning of each cycle. We do not issue partial pro-rated refunds for unused days within an active cycle once the renewal has processed, unless requested within 48 hours of an accidental renewal.
3Top-Up Credit Packs & 14-Day Refund Guarantee
We offer top-up credit packs for on-demand slide generation and AI enhancement:
- Unused Credit Pack Refunds: If you purchase a credit pack and have not used any credits from that pack, you are eligible for a 100% full refund within 14 calendar days of the transaction date.
- Partially Used Packs: If you have consumed credits from a purchased pack, the pack is generally non-refundable, except in cases of verified platform errors.
4Failed Generation Automatic Credit Reimbursement
If an AI slide generation request fails to complete due to a server error, upstream AI model timeout, or network disconnection, our transactional database logic ensures zero credits are permanently deducted. If credits were temporarily decremented during the request, our automated reconciliation engine restores the credit balance immediately.
5How to Request a Refund
To initiate a refund request, simply email our customer billing team:
DeckCraft AI Billing Support
Email: impactdynamics.biz@gmail.com
Please include: Your registered email address, transaction ID / invoice number, and reason for the request.
Processing Time: Refunds are reviewed within 24–48 business hours and credited back to your original payment method within 5–10 business days depending on your bank.
6Disputes and Chargebacks
We encourage you to contact our billing team before filing a dispute or chargeback with your financial institution. In nearly all cases, we can resolve billing questions and process refunds much faster than the standard banking dispute timeline.